How fast are travel insurance claims processed?

Trippers Shield is designed for speed. Most travel insurance claims are initiated instantly through our digital portal, with a dedicated team working to settle them blazingly fast. As per standard procedure, claims will be processed within 15 working days after you’ve submitted all required documentation.

What documents do I need for a travel insurance claim?

Usually, you need your policy number, proof of disruption (like a flight cancellation letter), and any relevant bills or medical reports. You can upload these directly to our portal.

How do I file a claim?

In the event of an insurance claim, you can download a copy of the Notice of Claim Form which is available on the website. After completing the same, please fax or post it to our office or email it to claims@trippersshield.com.

What is the time limit for submitting a claim?

All claims must be filed within 15 days from the expiry of the policy.

What do I do if I have any questions on claims settlement?

You can reach out to us at +91 7055004300 or email claims@trippersshield.com for any questions on claims settlement.

What do I do if I encounter an accident while being covered?

Please contact us immediately at +91 7055004300 or email claims@trippersshield.com.

Can I cancel my Overseas or Domestic Travel Assistance & Insurance?

Yes, Overseas Travel Assistance & Insurance can be cancelled by simply sending a request email or calling us. You will receive a complete refund on cancellation (subject to policy conditions). Phone: +91 7055004300, Email: customercare@trippersshield.com

Once I purchase travel insurance, can I change the date of my travel?

Please contact us at +91 7055004300 or customercare@trippersshield.com to assist you with changing the date of your travel.

Do I have to carry a copy of my Certificate of Insurance with me when travelling?

We encourage you to carry a copy of your Certificate of Insurance at all times while travelling.

What do I do if I did not receive or lost my Certificate of Insurance?

Your document will be sent to the email address provided by you. In case you do not receive it, simply call at +91 7055004300 or email at customercare@trippersshield.com along with your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, and Date of Purchase.

Where can I get the full terms and conditions of my Travel Assistance & Insurance?

The full Terms and Conditions of your Travel Assistance & Insurance are available on our website along with the coverage benefits, and also on the policy document received by you.

Fast & Easy Travel Insurance Claims

Hassle-free, fast, and transparent claim support

Claims

For any queries or claims related to your travel insurance services as a part of assistance services offered, customers are advised to contact their travel insurance service provider directly, using the contact details provided on their insurance certificate.

While Help@Shield can provide general information about our travel insurance products. For specific policy questions, claims processing, or emergencies covered under your plan, please reach out to your insurance company as indicated on your certificate.

For niva bupa name and logo of insurance co.

How to reach us for claim intimation

When outside India-Europ Assistance

24*7 Emergency Contact for +91 22 6787 2092

Email address : nivabupa@europ-assistance.in Or

Niva Bupa Health Insurance Contact No:

1860-500-8888

Fax No.: 011-4174-3397

When in India

Niva Bupa Health Insurance Contact No:

1860-500-8888

Fax No.: 011-4174-3397

Frequently Asked Questions

Got questions? We have expert answers to help you travel safely.

How fast are travel insurance claims processed?: Trippers Shield is designed for speed. Most travel insurance claims are initiated instantly through our digital portal, with a dedicated team working to settle them blazingly fast. As per standard procedure, claims will be processed within 15 working days after you’ve submitted all required documentation.
What documents do I need for a travel insurance claim?: Usually, you need your policy number, proof of disruption (like a flight cancellation letter), and any relevant bills or medical reports. You can upload these directly to our portal.
How do I file a claim?: In the event of an insurance claim, you can download a copy of the Notice of Claim Form which is available on the website. After completing the same, please fax or post it to our office or email it to claims@trippersshield.com.
What is the time limit for submitting a claim?: All claims must be filed within 15 days from the expiry of the policy.
What do I do if I have any questions on claims settlement?: You can reach out to us at +91 7055004300 or email claims@trippersshield.com for any questions on claims settlement.
What do I do if I encounter an accident while being covered?: Please contact us immediately at +91 7055004300 or email claims@trippersshield.com.
Can I cancel my Overseas or Domestic Travel Assistance & Insurance?: Yes, Overseas Travel Assistance & Insurance can be cancelled by simply sending a request email or calling us. You will receive a complete refund on cancellation (subject to policy conditions). Phone: +91 7055004300, Email: customercare@trippersshield.com
Once I purchase travel insurance, can I change the date of my travel?: Please contact us at +91 7055004300 or customercare@trippersshield.com to assist you with changing the date of your travel.
Do I have to carry a copy of my Certificate of Insurance with me when travelling?: We encourage you to carry a copy of your Certificate of Insurance at all times while travelling.
What do I do if I did not receive or lost my Certificate of Insurance?: Your document will be sent to the email address provided by you. In case you do not receive it, simply call at +91 7055004300 or email at customercare@trippersshield.com along with your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, and Date of Purchase.
Where can I get the full terms and conditions of my Travel Assistance & Insurance?: The full Terms and Conditions of your Travel Assistance & Insurance are available on our website along with the coverage benefits, and also on the policy document received by you.