At Trippers Shield LLP, we are committed to providing a seamless and hassle-free experience for our customers. If you are eligible for a cancellation of assistance service and have adhered to the stipulated conditions, refunds will be processed in accordance with the following terms and conditions:

Refund Processing Timeline

• Standard Refund Period: Refunds will be processed within 14 working days from the date of approval of your cancellation request.
• Eligibility Confirmation: Refund processing begins only after the submission of all required documents before the service start date and there on, verification of those submitted documents.

Eligibility for Refund

A refund will be issued if:

• The cancellation request in written with all required documents should be made at least one day prior to the scheduled start date of the trip.
• The customer should / had not availed any claim under the head of Travel Insurance offered as a part of our services.
• Valid documentation is provided, such as:
  o Visa rejection letter (if applicable).
  o Proof of non-travel (e.g., passport copy).
  o Evidence supporting unforeseen circumstances leading to trip cancellation.

Non-Refundable Scenarios

No refunds will be provided in the following cases:

• If the cancellation request is made on or after the trip’s scheduled start date.
• If the traveller voluntarily decides not to travel without valid reasons covered under the services offered.
• If any claim has already been registered under the travel insurance offered as a part of our services.
• If cancellation conditions specified in the travel insurance policy offered as a part of services are not met.

Refund Process

• Submission of Request: Cancellation requests must be submitted in writing via email or through our designated customer service portal, along with all required documentation.
• Verification: Our team will verify the submitted documents and assess eligibility for a refund.
• Approval and Processing: Once approved, the refund will be initiated, and the amount will be credited to the original mode of payment within 14 working days.

Nominal Deduction

A nominal administrative fee, inclusive of applicable taxes, will be deducted from the refunded amount. This fee varies based on the specific policy terms.

For any queries or further assistance, feel free to contact our support team. At Trippers Shield LLP, we value your trust and strive to provide you with the best possible service.